sona101 — Responsible Gaming
When gaming goes beyond the limits of entertainment, taking the right steps becomes essential. We want every member to play in control and with a clear head.
Gaming is for Entertainment, Not Stress
sona101 believes that betting and casino gaming is a form of entertainment — and every member should enjoy it as such. But when someone can no longer stay in control, or keeps taking bigger risks in the hope of recovering lost money, that is a sign of a serious problem.
All gaming activity on our platform is for users aged 21 and above only. Age verification is a strict requirement — no underage person may open an account or participate in any game on this site. We ask parents and guardians to use parental control software on shared devices.
Reading our Terms and Conditions will tell you under what circumstances an account may be restricted or closed, and what rights members have. It is worth reading through carefully at least once.
If you have questions about problem gambling habits, our FAQ section contains a range of useful information on this topic. Our support team is also always available to help.
We care about our members. That is why, in accordance with our Privacy Policy, any information related to responsible gaming is kept completely confidential and is not shared with third parties.
sona101's commitment: We see gaming as entertainment, not a financial solution. If any member wishes to set limits, take a break, or self-exclude entirely — we provide those options and respect their decision.
Self-Control Tools
You decide how much you play. The tools below can be used directly from your account or through live chat.
Deposit Limit
Set a maximum on your daily, weekly, or monthly deposits. Lowering a limit takes effect immediately; increasing it is subject to a 7-day waiting period.
Session Time Limit
Decide in advance how long you will play in one session. Once the set time is up, the system will automatically end the session.
Temporary Break
Pause your account for a few days or weeks. During the break, you will not be able to log in or place bets.
Self-Exclusion
Request to close your account for 6 months, 1 year, or permanently. If you attempt to open a new account during a self-exclusion period, we will close it.
Activity History
View your betting and deposit history. Understanding your own spending patterns makes it easier to make the right decisions in time.
Request Support
For any issue, contact us 24/7 via live chat or email. Support is available in both Bengali and English.
Set Your Own Limits
Fill in the form below and let the support team know — we will add the limit to your account.
This request will go to live chat. Our team is available 24/7 and will get in touch with you.
Recognise the Signs of Problem Gambling
If one or more of the following signs apply to you, it is time to take the matter seriously.
- You keep placing larger bets to "win back" lost money, and it is not working.
- You want to stop but cannot — you feel uncomfortable or restless when you try to walk away from the game.
- You are hiding the amount you play or your losses from family and friends.
- You cannot focus on daily tasks, work, or studies because your mind is constantly on the game.
- You are spending money on betting that was set aside for essentials like rent, groceries, or your children's needs.
- You are taking loans or borrowing from others to fund your gambling.
- When you cannot play, your mood drops, and your anxiety or stress increases.
- You now need to bet much larger amounts than before to get the same excitement you used to feel.
Where to Get Help
Acknowledging a problem is not weakness — it takes courage. Many people have returned to a normal life by seeking help in the right place.
sona101 Support Team
Live chat and email support is available 24 hours a day, 7 days a week. You can speak in Bengali and everything is kept confidential.
Family and Trusted People
Talk openly with the people closest to you. They can be your greatest source of support, and facing a difficult time together is easier than facing it alone.
Professional Counselling
Speak with a mental health specialist, counsellor, or behavioural therapist. Gambling addiction is a treatable condition, and professional support can help you overcome it.
Email our responsible gaming team directly: [email protected]
The support team responds in Bengali and English. When you go to live chat, mention "responsible gaming" and a specialist from the team will assist you right away.
Safe Gaming Habits
Following a few simple rules keeps betting an enjoyable experience every time.
Set a budget in advance
Write down how much you will spend on gaming each week or month. Only set aside an amount whose loss will not affect your daily life.
Stick to a time limit
Do not play for long stretches at a time. Take a break after a set period — get up, drink some water. A clear head leads to better decisions.
Play for fun
Betting is not a way to earn money; it is a form of entertainment. Winning is great, but if you lose, remember you are paying for entertainment.
Know when to stop losing
Once you have lost a set amount, stop for the day. Chasing losses is more likely to result in losing even more.