sona101's Privacy Policy

1 Introduction and Scope

This Privacy Policy (referred to hereafter as the "Policy") applies to all services, websites, and applications of the sona101 platform. When you register, log in, or use services on sona101, you are considered to have accepted the terms of this Policy.

The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how we manage it. sona101's Terms and Conditions complement this Privacy Policy and both documents should be read together.

This Policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. Our platform is primarily operated for users in Bangladesh, and only adults (21+) in Bangladesh may participate.

2 Information We Collect

2.1 Registration Information

We collect the information you provide when opening an account. This includes:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Transaction Information

Financial transaction details are recorded during deposits and withdrawals. Records of every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer are kept in our system. We never store full payment card numbers or complete bank account details.

2.3 Usage Information (Technical Data)

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit logs and session duration
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

Your play history, bet amounts, and win/loss records across slots, live casino, sports betting, or other categories are stored. This information is used to ensure account security and responsible gaming.

3 Purpose of Using Information

sona101 uses the collected information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To process deposits, withdrawals, bonuses, and gaming services.
• Security and Fraud Prevention: To maintain account security and prevent unauthorised access.
• Customer Support: Your account information is used to provide assistance via live chat or email.
• Responsible Gaming: To monitor your gaming behaviour and offer support when needed.
• Promotional Communications: To inform you about bonuses and offers — however, you can opt out of these communications at any time.
• Legal Compliance: To comply with applicable laws and regulations.

Your information will not be used for any purpose beyond those stated above. If information needs to be used for a new purpose, this Policy will be updated and you will be notified.

4 Information Sharing and Disclosure

sona101 never sells your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties who assist with tasks such as payment processing (bKash, Nagad, Rocket, Upay, etc.), technology services, or customer support. These partners may only use the information for the designated task and are required to meet our privacy standards.

4.2 Disclosure for Legal Requirements

Information will be provided to authorities when required by court order, government directive, or legal obligation. In such situations, sona101 provides only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or asset transfer, user information may also be transferred. However, the new operating entity will also be required to comply with the terms of this Privacy Policy.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the sona101 website. These store small data files in your browser, which improve website performance and make your browsing experience smoother.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: To monitor site usage and improve service quality.

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt certain services, including account login.

6 Data Retention and Security

6.1 Retention Period

Information is retained while your account is active and for a set period afterwards to meet legal obligations. Financial transaction records are kept for the period required by applicable regulations.

6.2 Security Measures

sona101 uses SSL (Secure Socket Layer) encryption technology to protect your information. This ensures that all data exchanged between your browser and our servers is encrypted. Passwords are stored as encrypted hashes — even our staff cannot view your password directly.

In addition, regular security audits, unauthorised access detection systems, and strict internal access policies are followed. Only authorised staff can access information to the extent necessary.

7 Your Rights

As a sona101 user, you have the following rights regarding your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: Where there is no legal obligation to retain it, you can request deletion of your information after closing your account.
• Right to Opt Out of Promotional Communications: If you do not wish to receive bonus or promotional messages, you can turn them off from your account settings.
• Right to Data Portability: In certain circumstances, you can request a copy of your information.

To exercise these rights or for any questions, please contact our support team. Further information about additional controls over your gaming is available on our Responsible Gaming page.

8 Protection of Minors

sona101 strictly prohibits anyone under the age of 21 from opening an account or using its services. Age is verified at registration, and identity documents are requested in cases of doubt.

If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted. We do not intentionally collect any personal information from minors.

9 Third-Party Links and Services

Our platform delivers content from third-party game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and others. These providers have their own privacy policies and our policy does not apply to their services.

When making transactions through third-party payment processors, that platform's own privacy policy applies. We recommend reading the relevant service's policy before completing a transaction.

10 Policy Changes and Updates

sona101 reserves the right to update this Privacy Policy as needed. Users will be informed of significant changes via their registered email or a notice on the platform.

Continuing to use the platform after any changes will be taken as acceptance of the updated policy. The latest policy will always be available on this page. To learn about the full terms of our services, visit the About Us page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. Our team is available 24 hours a day, seven days a week in both Bengali and English.

For answers to common questions, visit our FAQ section — it contains answers to common questions about privacy, payments, bonuses, and accounts.